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If there are any expired certificates in the certificate store ('Settings', 'Advanced settings', 'Privacy and security', 'Manage certificates'), we recommend that you make valid backup copies and then delete the expired certificates.For more information on how to delete an electronic certificate, go to the useful links at the end of this help point.ģ.Check whether the electronic certificate is damaged If you are using a DNIe and the browser can still not detect the certificate, we recommend that you follow the steps provided under 'Connection error with an electronic DNI in Windows', available in the useful links at the end of this help point.įor all other electronic certificates on a cryptographic card, you will need to contact the issuing entity.īear in mind that if the electronic certificate is not valid you will need to request a new one. DNIe), close the browser, reconnect the reader and reopen the browser to access the procedure. If the electronic certificate is a cryptographic card (e.g.Or, if you have a valid copy of the certificate (in PFX or P12 format), you can import it (you can find out more about how to do this by following the useful links within this help point). If you have a software-based certificate, go to 'Settings' under 'Personalise and control Google Chrome', identified by an icon with three vertical dots, on the right-hand side of the URL bar.Click on the link 'Show advanced settings.'.Find the section 'Privacy and security', and click on 'Manage vertificates' if the certificate has been installed correctly, it should appear under the 'Personal' tab.If it does not appear here, check whether it is installed in Mozilla Firefox (Google Chrome shares the certificate store with Internet Explorer).If you do not have any of these programs installed, the issue is usually related to the electronic certificate.To do this, follow these steps:ġ.Check that you can find the certificate in your browser However, the error message can also occur if you have any of these programs installed:Web Companion, Superfish, Wajam or Rocket tab.Go to the Control Panel, 'Programs and features', and check whether any of these programs exists if this is the case, you need to uninstall it.These options can vary depending on the operating system you are using. We suggest you close down your browser session fully, using the "Exit" option, before continuing with the rest of our recommendations.

Generally this is an identification error.It occurs when you try to access an option that requires an electronic certificate, and when the browser cannot detect it or it has not been selected properly.